Complaints
We always aim to provide our clients with the best possible service, however, if you are dissatisfied with the service and wish to make a complaint then please contact us using one of the methods below. It is important when writing to us that you provide as much detail as possible, in order for us to investigate the complaint correctly.
You should either write to the Compliance Officer at the below address or email info@magnusfdm.com:
Magnus
Courthill House
Water Lane
Wilmslow
SK9 5AP
We will acknowledge your letter or email, independently investigate the circumstances of the complaint, and report our findings and conclusion to you within 8 weeks of receiving the complaint.
In the event we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. The Financial Ombudsman’s contact details are shown below:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (from abroad: +44 20 7964 0500)
E-mail address: complaint.info@financial-ombudsman.org.uk
Website address: www.financial-ombudsman.org.uk
